Adept Vehicle Management came third in the UK Customer Service Experience Awards held at Wembley Stadium on 28th September.
“What a fantastic experience we had at Wembley!” No that’s not Alex Ferguson its Adept’s Sales & Marketing Director Mark Pedley!
Pedley said “We were recommended to enter back in March and following a detailed overview of our unique fleet outsource operation we made it through to the finals at Wembley. We were in good company against ‘blue chip’ organisations such as Direct Line, Sky, Hope Hospitals and the brewers Moorson Coors! We had to present a fifteen minute summary of our business and I think we really impressed the six judges with our management style, understanding, passion and determination to please our customers.”
Pedley added “We are in a very competitive market and for Adept to receive these awards and get wonderful commendations is hugely important in terms that we are doing things right. I personally have over twenty eight years of vehicle leasing/management experience and I’ve witnessed many of our competitors whom spend fortunes on marketing and front-line sales but often fail to deliver over the contract. On contrary Adept deliver exactly what we say, such as working incredibly hard with measurable service level agreements, cost management, compliance management whilst constantly looking to raise the bar in terms of customer service! It’s heartwarming that the bulk of our new business is from customer referrals! I have to thank all the Adept team for their hard work that assisted us with this special commendation. Also a special thanks to our Key Accounts Manager Heather Butlin for her excellent input with this project.”